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Return Policy

Last updated May 9, 2022

Thank you for your purchase with us. We hope you are happy with your purchase, however, if you are not completely satisfied with your purchase, you may return it to us for a full refund, store credit, or an exchange. Contact us at alwayscanine@gmail.com, so we can provide you a return address for your item(s) All returned items must be in new and unused condition, with all original tags, labels attached, in the original packaging to warrant a refund. All returns must be postmarked within twenty (30) days of the purchase date. We do not issue refunds on shipping charges if you send an item back on your own.

We do not do refund, store credit, or an exchange if it is buyer's remorse. 

Different product than what you ordered:

If you feel you have received a different product than what you ordered (wrong item, size, model, etc.) and we made a mistake, please contact us at Alwasycanine@gmail.com, under these circumstances, do not ship these products yourself, we will arrange for proper shipping, and will work with you on a refund, store credit, or an exchange, whatever you would preferer, Please allow at least fourteen (14) days from us receiving your item to process your exchange and get a replacement to you. All returned items must be in new and unused condition, with all original tags, labels attached, in the original packaging to warrant a refund.

When can I expect a refund?

. All returned items must be in new and unused condition, with all original tags, labels attached, in the original packaging for a refund. Upon receiving your return and inspecting the condition of your item, we will process your refund. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed. A refund confirmation email will be sent detailing your refund after your return has been processed by returns department. .

What happens if my package is damaged upon receiving it or is lost?

Please contact us within 7 days of delivery so we can file a claim with the carrier for the damage or loss. If your package shows delivered please check the perimeter of the location and ask anyone you share the location with including neighbors if they have your package. If you have a front office, mail room, or leasing manager at your complex we recommend asking them if they have your package prior to contacting us. Refunds or replacements will be processed after the carrier pays your lost or damaged shipment insurance claim.

Manufacturer Warranty:

Many of the items that are sold on Alwayscanine.com come with a manufacturer's warranty. Do not return product to us, if there is a problem, please contact the manufacture directly for additional information on the manufacturer's warranty and how to resolve it.

QUESTIONS:
If you have any questions concerning our return policy, please contact us using email below.

Always Canine Support

alwayscanine@gmail.com

 

Contact Always Canine

For immediate assistance, please contact us via email at alwayscanine@gmail.com, or by phone at (208) 352-2780

Mechelle Dutton
Owner

Dog Lover - Beagle Fanatic - Mother of 5

Made in the USA Dog Treats