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Last updated November 14, 2020
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within twenty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
Ship products back to us via USPS, UPS or Federal Express to:
10365 N Hauser Lake Road
Post Falls, ID 83854
Upon receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
Please note that a 15% restocking fee will be charged for all returns. Sale items are FINAL SALE and cannot be returned.
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
If you have any questions concerning our return policy, please contact us using one of the methods below.
Always Canine Support
For immediate assistance, please contact us via email at firstname.lastname@example.org, or by phone at (208) 352-2780